Customers say "it makes a noise" and hang up. You need the make, the year, the warning lights and whether the car is safe to drive. I would rather have those in writing before the car arrives. It works as a car service booking form too, though the customer only suggests a day and you confirm it.
Use this form when
You run a garage, a mobile repair service or a tyre and brake shop. Customers describe a fault, and you want to know what to prepare.
Pick something else when
You need fixed time slots, deposits or repair estimates in the same place. The form has no calendar and takes no payments.
What it asks and why
- Name, phone and email: to call back about the car.
- Make, model, year and mileage: to find parts and the right service sheet.
- Problem, warning lights and symptoms: a starting point for the diagnosis.
- Can it be driven: tells you whether the car needs towing.
- Drop-off day and lift box: when they can come, and whether they need a ride.
- Inspection box: permission to look the car over before quoting.
What a customer's AI would ask
"What is the make, model and year?" Then "Which warning lights are on?" Then "Is the car safe to drive?" It shows all answers and sends only after a yes. See agent-fillable forms.
Browse forms for home services and trades. A work order request tracks the job once it starts, a service request form covers other trades, and a quote request form fits bigger repairs.
Questions
How do I spot cars that need towing?
The drivable question has three choices. Filter the CSV for the towing answer and call those owners first, before you plan the rest of the day.
Can customers pick an exact appointment time?
No. The form has no calendar or slot booking. The customer suggests a drop-off day, and you confirm a time by phone or message.
Why is the inspection box required?
It records that the owner agrees you may look the car over before you quote. Remove it if your process already covers that elsewhere.